March 19, 2020: Refund of Residential Comprehensive Fee

From: Robert Mirabal and Chris Olt

Date: March 19, 2020 at 12:40 PM

Subject: Refund of Residential Comprehensive Fee

Dear Students,

The Student Accounts Office has started to process adjustments to Residential Comprehensive Fees (RCF) for students who have turned in their keys to Residential Life. Please review the student FAQs for more information regarding turning in your key, which will initiate the RCF process.

As a reminder, students who have been approved to remain on-campus will not receive an RCF adjustment.

For students with outstanding account balances, the RCF adjustment will first be applied to that balance. In cases where the RCF adjustment creates a credit balance, these balances will remain on the student account and will be applied to future charges, unless a cash refund is specifically requested.

A cash refund can be requested by completing this form. All refunds will be made via direct deposit to the student’s bank account on file. If direct deposit has not been set up, a check will be mailed to the student’s home address. Please be sure to review your home address in WesPortal for accuracy.

Students with direct deposit on file should expect to receive their refund within 3-5 business days. Students without direct deposit should expect a check to be processed within 7-12 business days of requesting the refund.

Students and authorized participants can review account activity via your Student Account Center in WesPortal or via

If you have any questions, please contact the Student Accounts Office at


Robert Mirabal
Director of Student Accounts

Chris Olt
Associate Vice President for Finance